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The data scrubbing solution will comprise of following parts:-
- lalitmj June 13, 20191. A support service platform (API) which will broker the call between customer and AMZN support and then between customer and 3rd Party company. The API will provide entry points to capture all valid inputs as desired to captured for the support call.
2. The support services API will interact with data scrubbing API (Google Refine etc.) which will help eliminate, clean undesired data by using regular expressions and other algorithms.
3. Support services API will be responsible to persist the support related information in the data store
4. An API gateway (AWS, Azure, GCP) will be used manage API requests at AMZN scale which will also be responsible for Authentication as well.
5. A master agreement needs to exist between 3rd party and AMZN for leveraging AMZN support platform for service calls or alternately Google Voice API's can be leveraged to analyze support calls and perform actions as needed.