techsupport Interview Question for Backend Developers


Team: The Suger
Country: United States




Comment hidden because of low score. Click to expand.
0
of 0 vote

Situation 1: Is the latest Sage 50 update installed on the server?
install the latest update of Sage 50 on the server PC so the Connection Manager is updated.
Situation 2: The Sage 50 sample company file opens fine and the company file resides on a server

Make sure the latest connection manager version is installed on the server
Convert the file to the latest version of Sage 50
See Related Resources below
Situation 3: The Sage 50 sample company cannot be opened

Deactivate the firewall
Deactivate the anti-virus
Open Windows Control Panel
For Windows XP, click on Add/Remove Programs
For Windows Vista, 7, 8 or 10, click on Programs and Features
Choose Sage 50 Accounting
For Windows XP, click on Modify
For Windows Vista, 7, 8 or 10, click on Change
When warned that Sage 50 is already installed, click OK
On the next window, choose the second option "Update/Reinstall Program"
Verify all other applications are closed and all data saved
When done, click Restart Now
Reboot the computer
Open Sage 50
If issued is resolved, reactivate firewall and anti-virus
If Sage cannot open properly, contact Sage 50 customer support: 1-888-522-2722
Situation 4: A third party software (cloud or local) is locking the data file

Browse to the location of your company file where the .SAI icon file and .SAJ folder reside.
Right-click the .SAJ folder and rename it by adding a 1 at the end.
If it doesn't allow you to rename then some third party software is still locking the data file.
Try rebooting to see if it is a temporary lock.
Otherwise, you will need to find the software that is causing the block. Possible software:
Antivirus currently scanning your computer.
local backup software (including windows backup/restore.
DropBox, iCloud (cloud backup software)
As a last resort, you can copy your data files to another location not affected by the third party software.
For example, move them to c:\mysagedata\ (you may have to create the folder named \mysagedata\)
Stop here.
If it allows, then the file is not locked.
Rename the .SAJ again and remove the 1 at the end.

You need of any our Technical Support agent. Please call Technical Support team at +44 203 880 7918 our experts are available 24/7 by phone.

- watsonstane077 March 25, 2019 | Flag Reply


Add a Comment
Name:

Writing Code? Surround your code with {{{ and }}} to preserve whitespace.

Books

is a comprehensive book on getting a job at a top tech company, while focuses on dev interviews and does this for PMs.

Learn More

Videos

CareerCup's interview videos give you a real-life look at technical interviews. In these unscripted videos, watch how other candidates handle tough questions and how the interviewer thinks about their performance.

Learn More

Resume Review

Most engineers make critical mistakes on their resumes -- we can fix your resume with our custom resume review service. And, we use fellow engineers as our resume reviewers, so you can be sure that we "get" what you're saying.

Learn More

Mock Interviews

Our Mock Interviews will be conducted "in character" just like a real interview, and can focus on whatever topics you want. All our interviewers have worked for Microsoft, Google or Amazon, you know you'll get a true-to-life experience.

Learn More